How to Exercise Your Privacy Rights

In accordance with the VF Corporation US Privacy Statement and applicable laws, this webpage has been created by VF Corporation to enable consumers who are residents of the United States and Canada (“you”) to make requests and exercise rights relating to your personal information that has been collected by VF Corporation and its subsidiaries and brands ("Subsidiaries"), which include Altra®, Bulwark®, Dickies®, Eagle Creek®, Eastpak®, Horace Small®, Icebreaker®, JanSport®, Kipling®, Kodiak®, Liberty®, Napapijri®, Red Kap®, Smartwool®, Supreme®, Terra®, The North Face®, Timberland®, Vans®, Walls®, and Workrite®. When we use the terms “we,” “us” and “our,” or similar terms, we are referring to VF Corporation and our subsidiaries.

Residents of certain US jurisdictions have specific legal rights, and we are accepting privacy-related requests from all U.S. residents, such as requests for the categories and/or specific pieces of personal information we have collected about you; the categories of sources from which we collect information about you; the business or commercial purposes for collecting information about you; and the categories of third parties with whom we share personal information about you (or have shared in the prior 12 months), or requests not to sell your personal information, all as further described below. 

You may submit a privacy request by completing this web form, or by one of the following alternative methods, if you prefer:

  • Call the VF NORA Consumer Privacy Office's toll-free number: +1-877-709-1800; or
  • Send a completed hard (physical) copy of this form by mail directly to the VF NORA Consumer Privacy Office at 105 Corporate Center Blvd., Greensboro, NC, USA 28408.
  • Submit your request in person at one of our retail stores in California.

Please note that if you are a registered user of one of our websites or applications, you may immediately and directly access some of the information that we have collected about you by logging into your account on that website or mobile application and navigating to your account or your profile or the similar section of that website or application.  (Viewing your information through your account on our website or mobile application may not provide you with all of the information to which you are entitled.) If you simply wish to opt-out of email marketing messages, you may do so by clicking the “Unsubscribe” link in any such message and following the prompts.  If you simply wish to opt-out of SMS (text) marketing messages, you may do so by following the instructions in any such message, or you may opt-out of all telemarketing calls and SMS (text) messages from all sources by signing up for the National Do Not Call Registry at www.donotcall.gov.

Please identify yourself by completing all of the following fields:

It is important that you provide all of the information requested so that we can identify you, locate your information, and verify your identity. If you do not provide sufficient information, we may be unable to fulfill your request. If you are submitting this request on behalf of another person, please provide information about the person on whose behalf you are submitting a request here. We will solicit information about you (as an authorized agent, parent, or guardian) further below.

We will use this information to communicate with you and to help us locate your personal information. We will not use it for any other purposes.

Please tell us which request you are making by selecting the appropriate box:

Do not sell my personal information to third parties.

You may sell my personal information to third parties.

Please delete my personal information from your records, and direct any of your service providers who have a copy of my personal information to delete my personal information from their records. (Please note that certain information, such as information necessary to complete a transaction, cannot be deleted, as described in the VF Consumer Privacy Statement.

Requests to Know – You may make one or more types of Request to Know:

Please tell me the categories of personal information that have been collected about me.

Please tell me the categories of sources of personal information that have been collected about me. (“Categories of sources” means types of sources from which we collect personal information about consumers, including but not limited to, from the consumer directly, from government entities from which public records are obtained, and from consumer data resellers..)

Please tell me the business or commercial purposes for which my personal information has been collected.

Please tell me the categories of third parties with whom my personal information has been sold or disclosed for a business purpose during the past 12 months.

Please tell me the categories of personal information about me that have been sold.

Please tell me the categories of personal information about me that have been disclosed for a business purpose.

Please tell me the business or commercial purposes for which my personal information has been sold.

Please provide me with the specific pieces of personal information that have been collected about me, in a readily-useable format.

Please do not disclose my personal information to third parties for the third parties’ direct marketing purposes. (*Only California residents may submit this request.)

You may submit one request at a time, but you are free to make additional requests of a different type. Please understand that we are not able to fulfill a “Request to Know” of the same type more often than twice in any 12-month period.

Please tell us to which brand(s) your request relates.

Please tell us to which of the following brands your request relates. You may make a request that relates only to a specific brand, or to multiple brands, or to VF Corporation. If you select VF Corporation, we will also apply your request to the entire VF family of brands or divisions (“Subsidiaries”).


Requests on Behalf of Another Person

If you are submitting this request on behalf of another person, provide your full name, email address, mailing address, and telephone number here so that we can communicate with you. (You should provide the information about the person on whose behalf you are making the request in the preceding section, above.)

Please indicate the general nature of your authority to submit a request on behalf of another person by selecting the appropriate box:

If you are submitting a request on behalf of another person, for the protection of the individual, and our other consumers, we will ask you to authenticate the request by verifying your identity and the identity of the person on whose behalf you are submitting the request. You will also be required to demonstrate your legal authority to act on behalf of that person. If you are an authorized agent, you may demonstrate your authority to act on behalf of a consumer by one of the following methods: a valid power of attorney; or other evidence of the lawful appointment of agency which we deem acceptable in our sole discretion. If you are a parent or guardian, you may demonstrate your authority to act on behalf of your child (or the person in your care) by providing evidence acceptable to VF in the discretion of VF. Examples include a birth certificate, custody order, or the appointment of a custodian or guardian by a court of competent jurisdiction. VF may deny your request if you fail to provide sufficient proof that you can act on behalf of the consumer, if you fail to verify your identity, or if you fail to verify the identity of the consumer.

When you receive a request from us to verify your authority to submit a request on behalf of another person, to verify your identity, or to verify the identity of the person on whose behalf you are submitting a request, please comply promptly. If you do not respond, or do not verify identity and authority in accordance with our instructions, we will not be able to fulfill your request, and your request will be deemed abandoned.

Requests on Behalf of Household

If you are making a request on behalf of your entire household, please answer the questions in this section.

In response to your request on behalf of your household, we can provide only aggregate household information. (Information relating specifically to individual consumers will not be provided.) To make a request for access to specific pieces of information relating to individual members of your household, or for the deletion of data relating to individual members of your household, you must submit a separate request on behalf of each individual member of your household, and demonstrate your authority to act on behalf of each individual, as described above under the caption “Request on Behalf of Another Person”.)

Authenticating Your Request by Verifying Your Identity

For your protection, and the protection of our other consumers, when you submit a Request to Know or a Request to Delete, you must authenticate the request by verifying your identity. (After all, when someone asks us for a copy of your personal information, or to delete your personal information, we want to be sure that person is really you!) We ask you to provide personal information to help us verify your identity, but we will use that information only for the purpose of verification; we will not use the additional personal information you provide for any other purpose. You must verify your identity in order for us to fulfil your Request to Know or your Request to Delete; however, you are not required to verify your identity if your only request is a Request to Opt-Out of the sale of your information or a Request to Opt-In to the sale of your information, or a Request to Opt Out of Sharing for Third Party Marketing.

The degree of proof required, and the type of information necessary to prove your identity, will vary depending upon the nature of the request and the sensitivity of the information. (For example, when we receive a request for specific pieces of a customer’s personal information, we will generally verify the identity of the requestor to a reasonably high degree of certainty, often by matching three or more data points provided by the requestor to data points that we have on record. By contrast, when we receive a request to know the categories of information collected about a customer, we will generally verify identity to a reasonable degree of certainty, often by matching two or more data points provided by the requestor to data points that we have on record. When we receive a request to delete personal information, we will generally verify identity to a reasonable degree of certainty, often by matching two or more data points provided by the requestor to data points that we have on record.)

We generally will offer more than one option for verifying your identity, including the following.

  • Identity Verification Option 1 (Verification by ID): Please complete this form, sign it, and send (i) the form and (ii) an image of your government-issued identification, to us by attaching the documents below. Please redact your Driver’s License Number, Passport Number, Social Security Number, or similar identification number, from the image before submitting it. (You may redact the ID number by covering it up before creating the image or by obscuring only that portion of the image.)
  • Identity Verification Option 2 (Verification In Person): You may also submit your request and verify your identity in person at one of our California retail locations.

We encourage you to verify your identity and provide (attach) the required documents when you submit a Request to Know or Request to Delete; however, you may verify your identity as a second step after you have submitted your request. If you submit a Request to Know or Request to Delete without verifying your identity, upon receiving your request we will promptly ask you to verify your identity by providing the required documents via encrypted email or mail, as described in Option 1 above. Your decision to verify your identity as a separate step may delay the fulfillment of your request.

Promptly after receiving a valid, complete request, we will contact you by email (unless you request to be contacted by mail, below) if we need additional information or documentation to verify your identity so that we may fulfill your request. Please comply promptly with our attempts to verify your identity. If you do not respond, or do not cooperate with our instructions, we will not be able to fulfill your request, and your request will be deemed abandoned. If you are unable to comply with our instructions, please tell us and we will consider a reasonable accommodation for you.

Additional information About Your Privacy Rights and Our Procedures

Timeframe for Fulfillment

We will take reasonable efforts to comply with your request within 45 days. If reasonably necessary, we may extend that timeframe by an additional period and we will notify you if we do.

Method of Fulfillment

We will furnish information in response to valid, verified requests in a readily accessible format, and in most cases, we intend to utilize the native file format or readable PDF (portable document format) file(s). You should be able to access the content within a PDF file in any number of common applications, including the free Adobe® Acrobat® Reader which is available for download directly from Adobe® here: https://get.adobe.com/reader/ (This is an external link to a third-party software developer’s website.) If you are unable to access the files, please tell us and we will consider a reasonable accommodation for you.

Limited Circumstances In Which A Request May Be Denied

There are limited circumstances in which a request may be denied in part or in whole, including the circumstances described in this section. We are not able to fulfill a request of the same type more than twice in any 12-month period (you may, however, make a request of a different type). If we determine that any consumer’s requests are unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee or decline to fulfill the request. We are not required to delete personal information if we determine that the information is necessary to: (i) complete a transaction or perform a contract between us; (ii) ensure security; (iii) debug or repair errors; (iv) exercise a legal right; (v) comply with another law or a legal obligation; (vi) conduct research; (vii) enable solely internal uses that are reasonably aligned with our consumer’s reasonable expectations; (viii) otherwise use the information, internally, in a lawful manner that is compatible with the context in which you provided the information; or (ix) as otherwise permitted by applicable law. We will not provide specific pieces of personal information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of that personal information, a consumer’s account, or the security of VF. We will not disclose a consumer’s social security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, or security questions and answers. If we suspect fraudulent or malicious activity, we will not comply with a request until further verification procedures are completed to authenticate the request. We may deny a request if the request is manifestly unfounded or excessive to fulfill (e.g. repetitive, request for copies of same information etc.). We may deny a request if we or our service provider does not possess the requested personal information. We may deny a request if fulfilling the request is incompatible with our regulatory compliance obligations. We may deny a request if fulfilling the request would hinder our ability to establish a valid legal defense to an impending legal claim or, with respect to deletion requests, if the personal data is subject to a legal hold.

Correction of Your Personal Information

You may ask us to correct any inaccurate information about you. If you are a registered user of one of our websites or applications, you may make changes to certain information by logging into your account on that website or application and navigating to your account or your profile or the similar section of that website or application to update or correct your information directly. You may also ask us to correct or update any inaccurate information about you by using one of the communication methods described below (under the heading “Contact Us”), and we will exercise our discretion in responding to such requests. If we conclude that we have erroneous information about you, we may correct your information or, if after inquiring into the matter we conclude in our sole discretion that the information we have is correct, we will not be obligated to change the information in our files.

Accessibility

If you are unable to utilize this web form and require an accommodation in order to exercise your rights, you may call the toll-free telephone number below, or send us a letter at the address below, to submit your request.

Contact Us

If you have questions, you may reference our Consumer Privacy Policy Statement or you may contact us by telephone at +1-877-709-1800, or by mail at: VF Corporation, Attn: North America Privacy Office, 105 Corporate Center Blvd., Greensboro, North Carolina, USA 27408.

Attach Files

Please attach files verifying your identity. See the section captioned “Authenticating Your Request by Verifying Your Identity” for information regarding acceptable evidence of your identity.

If you are submitting a request on behalf of another person, please attach documents showing your authority to act on behalf of another person, as well as documents verifying the identity of the person you purport to represent. See the section captioned “Requests on Behalf of Another Person” for information regarding acceptable documents.

File size limit 10MB. Formats PDF, JPEG or PNG.

Alternative Method of Communication

Submit Your Request

Click the button below labeled “Submit” to submit your request. This process will send an encrypted email to the VF North America Privacy Office, which will confirm receipt of your request promptly. (Please remember to attach documentation verifying your identity and, if applicable, your authority to submit a request on behalf of another person; if you do not provide documentation to verify your identity, we will promptly ask you to do so, and we cannot fulfill your request until your identity has been verified.)